Shipping policy
1. Delivery Cost
We provide delivery service to HK Island, Kowloon and New Territories. Delivery cost would depend on the size, quantity and delivery location of your order. Please find the quotation shown after filling the delivery information.
我們為居住九龍、新界及香港島的客顧提供送貨服務。服務收費按地點、商品數量及大小而異，請參閱結賬前系統所顯示的報價。
2. Free Delivery Service
We offer *free delivery for HK customers with purchase HKD$1800 or more in one transaction, （Location limited to HK Island, Kowloon and New Territories** only. For delivery without elevator access, additional HKD$50 per story would be charged.
凡購物滿港幣1800元，即可獲*免費送貨服務（只限於香港島、九龍區、新界區**）
如大廈無電梯，將每層樓梯另收 港幣$50 附加費，15級樓梯為一層。
*免費送貨服務不適用於指定日子送貨服務。
**Additional HKD $150 delivery fee is applied to all Discovery Bay orders.
**愉景灣需額外收取$150運費。
3. Specific Date Delivery Service
We offer a specific date delivery service to those who wishes to send friends or family a gift on a special day.
- A delivery fee of HKD$300 is applied to orders under HKD$1800
- A delivery fee of HKD$150 is applied to orders above HKD$1800
* Please contact us for public holidays delivery quotation.
我們為希望在特別日子向朋友或家人送禮的客人提供指定日子送貨服務。
- HKD$1800 以下的訂單將收取 HKD$300 的指定日子運費。
- 超過 HKD$1800 的訂單將收取 HKD$150 的指定日子運費 。
*紅日需另行報價
4. Delivery without Elevator Access
For delivery without elevator access, additional HKD$50 per story would be charged, (15 steps per story). This surcharge is applicable to all promo codes / discount all year round.
如大廈無電梯，將每層樓梯另收 港幣$50 附加費，15級樓梯為一層。此附加費適用於全年所有促銷代碼/折扣以上。
5. Delivery Schedule
Once the order and payment have been confirmed, for orders without a specific delivery date, the order will be delivered to the your address within 7-14days. We will contact you within 3 days in advance to confirm date and time.
確認訂單後，貨品將於7-14天內送到指定地點。我們將於出貨前3天內與你再次確認送貨時間。
6. Express Delivery
For express delivery within 7 days, additional cost would be charged. Please contact us for quotation.
我們另設7天內特快送貨服務，請聯絡我們查詢所需附加費。
7. Change of Delivery Time and Location
If you would like to rearrange your delivery, please contact us min. 3 working days in advance to avoid additional service charge. Delivery cost would be updated accordingly in case of change of delivery address.
As time would be needed to process and rearrange logistics, you may expect delay for another 7 days.
如果你想更改送貨時間及地點，請於出貨前不少於3個工作天聯絡我們，以避免額外收費。運費亦可能因應地址更新而有所調整。由於重新安排送貨需時，如更改送貨詳情，收貨日期可能會比原來延遲7天。
8. Defected item on arrival
In the unlikely event a plant is received dead or damaged on arrival, please refuse the delivery and request us to replace with the correct item.
我們盡量確保貨品質量及安全送貨服務。請於確認收貨前，仔細檢查貨品。
如有任何損壞，請勿收貨，並聯絡我們安排換貨。