1. How to Order | 訂購程序
A. Select your personal favourite based on : | Personal Preference | Room Size | Duration of Daylight | Humidity |
B. Double check your selections and quantity
C. Press check-out and fill in the required information
D. We will contact you for order confirmation and send you actual product photos of your purchase via WhatsApp
F. After confirmation, we will arrange delivery time with you
A. 按照下列因素選擇你喜愛的商品| 個人喜好 | 空間大小 | 日照時間 | 濕度 |
D. 我們將盡快透過WhatsApp 與你確認訂單。
2. Why does my order look different from pictures online | 產品差異
Every plant is unique. We have taken care to describe and show items as accurately as possible. Despite this, subtle variations in colour, texture, finish and size may occur.
3. How do I review the actual product of my purchase｜ 實物預灠
Before confirming your order and delivery, please do not hesitate to drop us a request for actual photo via WhatsApp. Please also feel free to visit our store in Yuen Long any time.
4. How much does delivery cost | 運費
We provide delivery service to HK Island, Kowloon and New Territories. Delivery cost would depend on the size, quantity and delivery location of your order. Please find the quotation shown after filling the delivery information. For delivery without elevator access, additional HKD$50 per story would be charged (15 steps per story).
我們為居住九龍、新界及香港島的客顧提供送貨服務。服務收費按地點、商品數量及大小而異，請參閱結賬前系統所顯示的報價。如大廈無電梯，將每層樓梯另收 港幣$50 附加費，15級樓梯為一層。
5. Is there free delivery service ｜ 免運服務
We offer *free delivery for HK customers with purchase HKD$1800 or more in one transaction, （Location limited to HK Island, Kowloon and New Territories** only. For delivery without elevator access, additional HKD$50 per story would be charged.
如大廈無電梯，將每層樓梯另收 港幣$50 附加費，15級樓梯為一層。
*FREE DELIVERY does not apply to orders that requires the Specific date delivery service.
**Additional HKD $150 delivery fee is applied to all Discovery Bay orders.
6. When will my order be delivered | 出貨時間
Once the order and payment have been confirmed, the order will be delivered to the your address within 7-14days. We will contact you within 3 days in advance to confirm date and time
7. What is the charge for Specific Date Delivery Service | 指定日子送貨服務收費
We offer a specific date delivery service to those who wishes to send friends or family a gift on a special day.
- A delivery fee of HKD$300 is applied to orders under HKD$1800
- A delivery fee of HKD$150 is applied to orders above HKD$1800
* Please contact us for public holidays delivery quotation.
- HKD$1800 以下的訂單將收取 HKD$300 的指定日子運費。
- 超過 HKD$1800 的訂單將收取 HKD$150 的指定日子運費 。
8. Is there express delivery | 特快送貨服務
For express delivery within 7 days, additional cost would be charged. Please contact us for quotation.
9. Can I change my delivery time and location ｜更改送貨詳情
If you would like to rearrange your delivery, please contact us min. 3 working days in advance to avoid additional service charge. Delivery cost would be updated accordingly in case of change of delivery address.
As time would be needed to process and rearrange logistics, you may expect delay for another 7 days.
10. What if I want to modify my order | 更改訂單
If you need to make a change to your order please contact us as soon as possible.We process orders quickly but will do our best to address your request.
11. What if I receive a defective item on arrival | 貨品有損壞
In the unlikely event a plant is received dead or damaged on arrival, please refuse the delivery and request us to replace with the correct item.
12. Return & Exchange | 退換貨品
Every plant is unique and we do our best to ensure arrival of happy and healthy plants and products. Please check carefully on arrival.
In the unlikely event a plant is received dead or damaged on arrival, it will always be replaced.Please refuse the delivery and contact us via WhatsApp immediately if that happens.
If you find your recent purchase unsatisfactory, please contact us and we would provide assistance as soon as possible.